The Netspend Dispute Form is designed to help you report any unauthorized credit or debit transactions on your card. If you notice a transaction that you did not authorize, completing this form allows you to initiate a dispute with Netspend. It’s important to act quickly, as you must submit the form within 60 days of the transaction date.
Once you have filled out the Dispute Notification Form, you need to sign it and fax it to Netspend at 512-531-8770. Ensure that you include any supporting documents, such as a police report, receipts, or emails, that may help your case. This additional information can be crucial in resolving your dispute.
After you submit the completed Dispute Notification Form, Netspend will review your claim. You can expect a decision regarding the disputed funds within 10 business days. If your claim is approved, the funds will be credited back to your card.
What if my card was lost or stolen?
If your card was lost or stolen, you should indicate this on the form. It’s essential to notify Netspend immediately to block any further transactions on your card. Additionally, you should reset your PIN and consider filing a police report for your protection.
Am I liable for unauthorized transactions?
Generally, you are not liable for unauthorized transactions that occur after you report your card as lost or stolen. However, if you fail to report the loss in a timely manner, you may be held responsible for transactions made before you notified Netspend. Always act quickly to minimize your liability.
What kind of documentation should I include?
When submitting your dispute form, include any relevant supporting documentation. This can consist of:
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A full copy of the police report
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Receipts or proof of purchase
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Emails or correspondence with the merchant
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Shipping or tracking information
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Any cancellation information related to the transaction
Providing thorough documentation can significantly aid in the resolution of your dispute.
Yes, you can dispute up to five transactions on a single Dispute Notification Form. Be sure to provide all the required details for each transaction you are disputing, including the amount, date, time, and merchant’s name. This will help streamline the process for you and Netspend.